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Policy Copy Not Received

Max Bupa      Change Insurer
  • 1 To get Policy Certificate through the Insurer's website, keep the following information handy:
    • User ID
    • Password
  • 2 Post submission of request, the policy copy will be emailed to your registered id. [[Click Here] - If Email ID is not registered]
    • 3 Please click on below link to proceed
      Visit Online
      • 1 To get the Policy certificate via email, place a request through your registered Email ID and mention the following details. [[Click Here] - If Email ID is not registered]
        • Policy Number
        • Payment details
      • 2 Post submission of request, the Insurer will either send the policy copy by courier or share a soft copy through email, as per your request.
        • 3 Please send the email to
          customercare@maxbupa.com
          • 1 If you are calling the insurer's toll free number, keep the following information handy:
            • Policy Number
            • Dob
            • Registered Mobile No
          • 2 As per your request, the Insurer will either send the policy copy by courier or share a soft copy through email. [[Click Here] - If Email ID is not registered]
            • 3 Please call at
              1800-3010-3333
                • 1 Visit the nearest Branch and kindly carry the following documents:
                • 2 Post submission of request, the policy document will either be handed over to you or shared through courier or email, as per your request. [[Click Here] - If Email ID is not registered]
                  • 3 Please submit all documents at

                    Submit at Nearest Branch

                    BRANCH-1
                    Pincode or city does not exist.
                    The above addresses are suggested on the basis of pincode you have provided

                    Important Things to Remember

                    • Policy copy is a mandatory document required for intimation of a claim as it contains important information.
                    • In the absence of the policy copy, correctness of info (filled in proposal form) can not be verified.
                    • Any medical condition declared or found out during pre-policy check up should be verified on the policy copy as omission on this may impact claims.
                    • Cashless request can not be processed in the absence of policy or id cards.

                    Need OneInsure Help?

                    Follow the procedure mentioned above to get a policy copy or install the OneInsure app and generate a service request. We will help in getting the policy copy from the insurer.
                    (Providing Pincode Will Provide More Specfic Search)
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