If the policyholder wants to surrender his/her life insurance policy or make a partial withdrawal from the policy fund, the following procedures need to be followed:

Surrender Policy: Reason(s) for policy surrender and the surrender form needs to be submitted at the nearest SBI Life Insurance branch, along with the following documents:

• Original policy documents
• Canceled cheque with the policyholder's name on it
• In case the canceled cheque does not have a pre-printed name, account number, or a new account is mentioned on the cheque, then the passbook copy/bank statement having the pre-printed name and the account number is required
• ID proof (PAN Card, Aadhaar Card, Passport, Driving License, Voters ID)
• Policy surrender or cancellation form
• Latest contact details
• NRE bank statement reflecting any premiums paid from the NRE account

Partial Withdrawal: Reason(s) for the partial withdrawal and the pay-out form needs to be submitted at the nearest SBI Life Insurance branch, along with the following documents:

• Original policy documents
• Copy of CI or YPD submitted for the withdrawal request (carry original documents for verification in the branch)
• Canceled cheque of the insured's name
• In case the canceled cheque does not have a pre-printed name and account number or a new account is mentioned on the cheque, then passbook copy/bank statement having the pre-printed name and the account number is required
• ID proof (PAN Card, Aadhaar Card, Passport, Driving License, Voters ID)
• Pay-out form
• Latest contact details
• NRE bank statement reflecting any premiums paid from the NRE account

The following options can be used to connect with SBI Life Insurance:

Call: 1800 267 9090 / 022-6645 6241

Corporate Office Number: 022-6191 0000

Email ID: info@sbilife.co.in / mysupport@sbilife.co.in

Mailing Address:
Head Client Relationship 
SBI Life Insurance Co. Ltd.
Central Processing Centre
Kapas Bhawan, Sector 10,
CBD Belapur, Navi Mumbai 400614.

OR

SBI Life Insurance Co. Ltd.
M.V. Road & Western Express Highway Junction,
Andheri (East),
Mumbai - 400 069

Contact at the nearest SBI Life Insurance branch or regional customer service desk.

Suggestive Reading: How do I surrender my SBI Life Insurance policy?