Company Information

Birla Sun Life Insurance (BSLI) is a collaboration between Aditya Birla Group, one of the most popular and trusted Indian multinational group of companies, and Sun Life Financial Inc, a leading international financial services organization from Canada. BSLI commenced operations in 2000 and has been a significant contributor to the development of life insurance sector in India. Famous for its innovations and setting up benchmarks in the industry, BSLI was the first insurer to offer “Free Look Period” feature, which was later made mandatory by IRDA for all companies.


Pankaj Razdan
Chief Executive Officer & MD
Birla Sun Life Insurance

Contact Details

Birla Sun Life Insurance, One Indiabulls Center, Tower I, 15th & 16th Floor, Jupiter Mill Compound, 841, S.B. Marg, Elphinstone Road, Mumbai – 400013
Telephone: 1-800-270-7000
Outside India - +91 22 66917777
Timings: Between 9am to 9pm, Monday to Saturday.
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Birla Sun Life Insurance Claim Process

FAQ - Birla Sun Life Insurance

In case the Insured/ Policyholder has any Grievance regarding services, product or process of Birla Sun Life insurance, they may approach the Grievance Redressal Cell at the below mentioned details.

If you wish to visit Birla Sun Life Insurance India Ltd. branch for any issues, concerns or queries, regarding your policy, then please click on the link below to get the complete details.

If you have any questions, concerns pertaining to your policy and would like to contact the customer service department, then you can reach them at: 

If the customer would like to check the fund performance of Birla Sun Life Insurance policy then please click on the link below.

Claim Settlement Ratio for Birla Sun Life Insurance Company for April, 2014 - Mar, 2015 is 87.76%

Birla Sun Life Insurance Company has the responsibility to put in place proper procedures and effective mechanism to address complaints and grievances of policyholders including Mis-selling by different intermediaries and to ensure compliance with the statutory requirements.

In any case, if the Insured/ Policyholder would like to Surrender/ Cancel your Life Insurance policy, or make a partial withdrawal from the policy fund, then below given procedures needs to be followed:-